Using the cash drawer

Your till has an electronic drawer that pops by itself, or a manual cash box you open by hand. Set-up is in Cash drawers.

#When the drawer opens

An electronic drawer pops when you:

• Take a cash payment
• Sell a voucher for cash
• Log an expense in cash
• Start Day or open a till
• Close a till to count
• Tap Open drawer to count in End day
• Use No sale

Starting the day, opening or closing a till and logging an expense pop the drawer from whichever device you do it on.

Only the till's operating device takes cash on an electronic drawer.

#Opening the drawer with no sale

1. Tap the drawer icon at the top of the floor, or More → No sale (open drawer).
2. Pick Give change, Float top-up, Correction or Other (with a note).
3. Tap Open drawer.

It's recorded against you. Any signed-in staff can do it while a day is open, on the device that takes cash for an electronic-drawer till with a cash drawer printer set. A manual cash box has no No sale.

#If the drawer doesn't open

Check the receipt printer it's cabled to is on, has paper and is online. The payment is recorded anyway - use the key. A failed kick is retried once, never later. If it never opens, tell your manager - see Printing problems.

#With a manual cash box

Open the box yourself. Any device linked to the till can take cash. Floats, expenses and counting work the same.